Your employees are busy. With so many plates to juggle, it can feel overwhelming to keep track of one more thing—like benefits and claim status.

At American Fidelity Assurance Company, we want to help your employees focus on the important things by simplifying their claims experience. Because we believe our customers deserve to be in control of their benefits, we want to ensure they receive important account notifications in the most convenient way.

Opting in to Receive Communication

Your employees may now select how they’d prefer to receive notifications about their benefits and claims. Whether it’s email, text message, or mobile push—managing communication preferences is a great way for customers to take control of their online accounts.

Notifications include receipts of claim submissions, requests for more information or documentation, and confirmation of processed claims. Opting in to receive communication is easy. Simply log in to the online service center at americanfidelity.com or through AFmobile® to access the user profile.

Utilizing the most convenient form of technology for each of our customers helps ensure they never miss an update about the status of their claims.

Claims Filing, Simplified

Through the recent introduction of AFQuickClaims™ for diagnostic testing and health screening benefits, as well as our simplified approach to account communication, American Fidelity aims to provide you and your employees with a hassle-free claims filing experience.

 

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